Q1: Are you manufacture or trading company?
We have two factories in Tianjin and Nanning, China. Welcome to visit anytime. Our factory has SGS certification, ISO 9001/45001/14001 and many patent certifications, since 2003, we have been providing overall warehouse solutions.
Q2: What information is required for pallet rack quotation request?
1. Rack drawings or detailed dimensions (length, width, height)
2. How many layers are there on the rack
3. Load bearing of each rack layer (100kg-8000kg)
4. Number of racks
Q3: Could you produce according to customers' design?
Of course, we have rich experience in the overall warehouse solution, and we build hundreds of projects every year.
Q4: What's your trading terms?
Deposit 30% upon signing the contract,the balance will be cleared by T/T / L/C /Western Union before delivery.
Q5: What is your delivery time?
5-35 working days after received deposit,according to the order quantity and drawing size.
Q6: What is the manner of packing?
Generaly,shelves are flat packed by air bubble film in standard export cartons .Other packing likewooden box are available to clients' requirement.
Q7: How could I install the racks?
We provide detailed instal instruction for every type of shelf. If needed,we can also ask engineers to teach you for free.
Q8: May I know the status of my order?
Yes.We will send you information and photos at different production stage of your order. You will get the latest information in time.
Q9: After-sale service?
Global After-sales Serviceo Senior Engineer On-site Service / VideoTech Support / 24H After-sales Response
Warranty:5 Years Warranty Lifetime After-sales