Q: Are you a trading company or manufacturer?
HML Group is a company specializing in the production and trading of Pallet Stacking Rack. We are the manufacturer and deal directly
with our customers.

Q: Do you provide samples? Is it free?
Samples are provided before the start of a new project so that we can ensure that our customers are satisfied with the product.
Samples are charged because they are more costly.

Q: Do you support custom sizes?
We're more than happy to take your custom-sized order! All you need to do is tell us what kind of product you want,
and we will do the rest.

Q: What kind of payment method is accepted? What is the payment term?
We accept any convenient and prompt payment methods, such as: T/T, Western Union, Credit Card and L/C, etc.

Q: How long does it take for me to receive the goods I ordered?
It takes around up to 4 weeks to deliver your order with no order customization but may take longer with customization.
This is because we ensure that every customized rack you order is uniform and high quality.

Q: Can you replace products that are damaged during delivery?
Unfortunately, sometimes things go wrong even though we ensure top-notch safety. When this happens we're here to help!
You can contact our customer support team and they'll provide you the assistance that's needed.

Q: What do I do if my order is delayed?
We have a detailed delivery schedule. We'll keep you updated about any potential delays or complications. Please expect
minimal delays in order processing and delivery.

Q: Do you have the test and audit service?
A: Yes, we support third party audits and we can assist in obtaining specified product test reports and specified factory
audit reports.

Q: What's your after-sale service?
A: We offer a one year warranty, and we can provide warranty service as long as the problem occurs within one year under
reasonable use circumstances. In addition, we offer a remote installation guidance service if you have questions about installation.